Terms and Conditions

Effective Date: 28th July, 2025
Last Updated: 22nd July, 2025

Welcome to Eklonde Prime! These Terms and Conditions (“Terms”) govern your access to and use of our services, website, and client portal. By engaging our services or accessing our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our services.

Section 1. Definitions

  • “Eklonde Prime,” “we,” “us,” or “our” refers to the registered business providing web development, cybersecurity, consulting, and IT services.

  • “Client,” “user,” or “you” refers to any individual, organization, or entity that accesses our services or website.

  • “Services” means any digital or consulting service offered by Eklonde Prime, including but not limited to website development, branding, strategy, infrastructure support, cybersecurity, and youth education initiatives.

Section 2. Scope of Services

Eklonde Prime offers:

  • Web and WordPress Development

  • IT Infrastructure & Cybersecurity Consulting

  • Digital Business Consulting

  • Data Analysis and Reporting

  • Youth Tech Empowerment Programs (for eligible minors)

Each service is governed by a separate written agreement, proposal, or contract that specifies deliverables, timelines, and fees.

Section 3. Client Responsibilities

You agree to:

  • Provide accurate and complete project information

  • Respond to communication on time

  • Pay fees as agreed upon in the proposal or invoice

  • Avoid any illegal, fraudulent, or abusive behavior on our platform

Failure to comply may result in the termination or suspension of your account and services.

Section 4. Payment Terms

  • Fees are quoted in [GHS/USD/other] and may include VAT where applicable.

  • Payment is due upon receipt of invoice, unless otherwise stated.

  • Late payments may attract a fee of 5% per month or the maximum allowed by law.

  • Eklonde Prime reserves the right to suspend work for non-payment.

Payment gateways used (e.g., Paystack, Stripe) are subject to their terms.

Section 5. Intellectual Property

Unless otherwise agreed:

  • Eklonde Prime retains the rights to all design concepts and project files until full payment is made.

  • Upon payment, clients receive a non-exclusive, non-transferable license to use the final deliverables.

  • Eklonde Prime may display completed projects in its portfolio, unless the client requests confidentiality in writing.

Section 6. Confidentiality

Both parties agree to keep all confidential information disclosed during the project strictly private. This includes project details, business information, documents, and login credentials.

We implement security measures to protect data, but we are not liable for third-party breaches beyond our control.

Section 7. Client Account Access

Clients with login access agree to:

  • Keep login credentials confidential

  • Notify us immediately in case of suspected unauthorized access

  • Refrain from using the portal for illegal or harmful purposes

We reserve the right to suspend accounts that violate these conditions.

Section 8. Youth Participation

For minors under 18 participating in Eklonde Prime’s youth initiatives:

  • Parental/guardian consent is required

  • Personal data will only be collected for educational purposes

  • No commercial exploitation of minors will occur

We prioritize child safety and comply with Ghanaian and international child protection laws.

Section 9. Cancellations and Refunds

  • Web design or development projects may be canceled with written notice.

  • If canceled mid-project, partial refunds may be granted based on work completed.

  • No refunds are issued for completed work, digital downloads, or consulting hours already rendered.

Section 10. Limitation of Liability

To the fullest extent permitted by law, Eklonde Prime shall not be liable for:

  • Losses resulting from delays, third-party failures, or user error

  • Indirect or consequential damages

  • Data loss caused by improper client hosting or third-party plugins

Our liability is capped at the total amount paid by the client for the specific project.

Section 11. Indemnity

You agree to indemnify and hold harmless Eklonde Prime, its directors, and affiliates from any claims, losses, or liabilities arising from your breach of these Terms or misuse of our services.

Section 12. Force Majeure

We are not responsible for delays or failures resulting from events beyond our control, including but not limited to natural disasters, internet outages, government restrictions, or pandemics.

Section 13. Amendments

We can update these Terms from time to time. All changes will be posted on our website with a revised “Last Updated” date. Continued use of our services indicates acceptance of these changes.

Section 14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Ghana, and where applicable, international commercial standards. Any disputes shall be resolved in the courts of Ghana.

Section 15. Contact

If you have questions or concerns about these Terms, contact us at:

Eklonde Prime
Email: privacy@eklondeprime.com
Website: EklondePrime.com