Eklonde Prime Privacy Policy

Effective Date: 28th July, 2025
Last Updated: 22nd July, 2025

Eklonde Prime (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Ghana’s Data Protection Act, 2012 (Act 843), the European Union’s General Data Protection Regulation (GDPR), and other applicable international privacy laws.

Section 1. Information We Collect

We may collect and process the following personal data:

  • Identification Data: Name, email address, phone number, and physical address (for Ghanaian clients where an office visit is necessary).

  • Technical Data: IP address, browser type, operating system, and referral source.

  • Financial Data: Payment details (processed through secure third-party gateways).

  • Business Data: Project-related content, branding materials, and other user-submitted business assets.

  • Usage Data: Interactions with our platform, login activity, time spent on pages, and analytics data from Google Analytics.

 

Section 2. How We Collect Your Data

We collect data through the following means:

  • Online contact or quote request forms

  • Account creation and login portals

  • Email communication

  • Cookies and similar tracking technologies

  • Analytics tools like Google Analytics

  • Voluntarily submitted business documentation

  • Physical workshops or offline engagement forms (especially for Ghana-based educational initiatives)

Section 3. Legal Basis for Processing

Our collection and processing of your data is grounded in:

  • Your consent

  • Contractual necessity (e.g., service agreements)

  • Legal obligations (e.g., tax reporting)

  • Legitimate interests, including internal administration, fraud prevention, and service improvement

Section 4. How We Use Your Information

We use your personal data to:

  • Deliver our services, including WordPress development, cybersecurity, consulting, and IT support

  • Facilitate secure payments and invoice generation

  • Provide project updates via the client dashboard

  • Send newsletters, promotions, and relevant updates (only with your consent)

  • Improve our site functionality and user experience through analytics

  • Organize and manage youth empowerment programs (with additional protections for minors)

Section 5. Children and Youth Data

We are committed to protecting the data of minors who participate in our youth empowerment initiatives. When collecting information from minors under 18, we:

  • Obtain verifiable parental or guardian consent

  • Use such data solely for educational purposes

  • Never engage in commercial targeting or profiling of minors

  • Apply heightened security and access restrictions

Section 6. How We Store and Protect Your Data

We store your data using secure servers and cloud services with industry-standard encryption, access controls, and regular vulnerability testing. Client accounts are protected via encrypted logins, and our team is trained in data protection best practices.

Section 7. Data Retention

We retain your data for as long as it is needed for:

  • Service delivery and support

  • Legal or contractual obligations

  • Internal reporting and security monitoring

You may request deletion of your data by contacting us (see Section 11).

Section 8. Third-Party Services

We use certain third-party processors strictly for operational support. These include:

  • Google Analytics—traffic and usage analysis

  • Mailchimp—newsletters and email automation

  • Payment processors—such as Stripe, Paystack, or Flutterwave

  • CRM & project management tools—client engagement and task updates

These services are bound by their own privacy and security obligations. We do not sell, rent, or share your data with unaffiliated third parties.

Section 9. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your data

  • Correction: Update inaccurate or incomplete data

  • Deletion: Request erasure of your data

  • Objection: Object to data processing

  • Portability: Request transfer of your data to another service

  • Withdrawal of consent: Where applicable

To exercise any of these rights, email us at privacy@eklondeprime.com.

Section 10. Cookies and Tracking

We use cookies to improve user experience and analyze website traffic. By using our site, you consent to our cookie policy. You can adjust browser settings to block cookies, though this may limit certain functionalities.

Section 11. Contact Information

If you have questions or concerns regarding this policy or your data, contact

Data Protection Officer
Oliver Eklu
Email: privacy@eklondeprime.com

Section 12. Updates to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date. We encourage you to review it periodically.

Section 13. Jurisdiction and Governing Law

This policy shall be governed by the laws of the Republic of Ghana, and where applicable, international data protection laws such as the GDPR.